Bosch Auto Service Franchise Program Bolsters Customer Relationship Management Solutions for Service Shops
- The collaboration with automotive customer relationship management brand Shopgenie will ensure consistent, streamlined communications between shops and customers
- Bosch Auto Service Franchisees can benefit from task automation, AI-powered responses and accurate and transparent customized scheduling
- The collaboration will allow franchisees to deliver an unparalleled customer experience to retain and grow with new business opportunities
Bosch Auto Service Franchisees benefit from a wealth of resources, including Bosch tools and equipment, business coaching, technical training, a technology-driven business model upleveled with the brand’s extensive OE and aftermarket relationships and more. The combination of a trusted, leading technology brand like Bosch and Shopgenie’s comprehensive customer relationship management software technology will deliver an elevated customer experience to maintain and generate new business opportunities for franchisees.
The Mobility Aftermarket division (MA)
provides the aftermarket and repair shops worldwide with modern diagnostic and
repair shop equipment and a wide range of spare parts – from new and exchange
parts to repair solutions – for passenger cars and commercial vehicles. Its
product portfolio includes products made as Bosch original equipment, products
developed in-house and specifically manufactured for the aftermarket, as well
as services. About 16,000 associates, as well as a global logistics network,
ensure that spare parts reach customers quickly and on time. MA supplies
testing and repair-shop technology, diagnostic software, service training, and
information services. In addition, the division is responsible for the “Bosch
Service” repair-shop franchise, one of the world’s largest independent chains
of repair-shops, with some 15,000 workshops, and more than 1,000 “AutoCrew”
partners. In addition, with Bosch Classic, MA supports owners of classic cars
with a wide range of spare parts and services.
Additional information can be accessed at www.boschaftermarket.com
Shopgenie helps you grow your shop with one simple, integrated toolbox. Say goodbye to juggling 3+ marketing vendors with Shopgenie's powerful CRM, real-time online scheduling, and custom websites. With integrations for all major management systems, Shopgenie provides seamless feedback for both your shop and customers, avoiding double-bookings while providing relevant reminders to engage customers. Drive revenue with powerful marketing blasts and keep customers coming back with automated reminders for appointments, reviews, services, deferred work, and more. Shopgenie consolidates the right tools, enabling you to create streamlined experiences for your customers, all in a few clicks.